We wish to personally welcome you to DeKalb Health. We encourage you to become familiar with the information in our Patient Guide, and if you have any questions or concerns, please let us know. On behalf of the staff of DeKalb Health, we thank you for the opportunity to serve you.
Patient Experience and Grievance Process
Thank you for choosing DeKalb Health for your healthcare needs. We want your healthcare experience at DeKalb Health to exceed your expectations. Our goal is to continually improve service to better serve our patients. If we have exceeded your expectations in a positive way, or for immediate attention to a grievance, please contact us.
Contact the DeKalb Health Executive Assistant to the CEO at 260.920.2501, if unavailable and you would like immediate attention, call the house supervisor through the operator: 260.925.4600.
You can also reach us by mail:
Attn: Patient Experience
1316 E. 7th St.
Auburn, IN 46706
To file a grievance with the Indiana State Department of Health by phone: 800.246.8909
Or by mail:
Indiana State Department of Health
Attn: Division Director of Acute Care Services
2 N. Meridian St.
Indianapolis, IN 46204
To file a grievance with Medicare by phone, call 800.288.1499.To file a grievance with Medicaid by phone, call 800.216.5938.