At DeKalb Health, we are always looking for new ways to improve the care delivery experience for our patients—and our physicians. We understand that a pre-eminent care experience starts with the very first touch point. That is one reason DeKalb Health recently launched centralized scheduling for imaging/radiology procedures, sleep studies, respiratory care and infusions.
By calling 260.333.7710, patients and physician offices can now schedule one or more appointments for one or more tests and procedures with only one call. This provides a significant convenience for our patients, reducing wait time and delivering an easier, user-friendly appointment-setting experience. Central scheduling also provides organizational efficiencies for DeKalb Health. By streamlining multiple departments to a single point of contact, scheduling becomes simpler, more predictable and easier to staff to scale of need. It is also a time saver; central scheduling patient coordinators can pre-register patients, verify insurance and offer wayfinding assistance to patients without bouncing the caller from service area to service area.
Other departments will be phased in over the upcoming months. To schedule an imaging or radiology procedure, sleep study, respiratory appointment or infusion, contact DeKalb Health Central Scheduling at 260.333.7710.